Support
Fastest way: inside Lekhivo
Open Lekhivo in your sheet and go to Help → Contact support. Your message reaches us with your account and version details, so we can help sooner, and you get a ticket number by email.
Or email us
Include your Google account email, the invoice number if the question is about one invoice, and a screenshot if you can.
Quick fixes
"Server error … PERMISSION_DENIED"
More than one Google account is signed in to your browser. Open your sheet in an Incognito window, or a separate browser profile, signed in with just one account.
I paid for Pro but still see the free plan
In Lekhivo, go to Settings → Lekhivo Pro → Refresh Pro status. Make sure the Google email you entered at checkout is the one you use in Google Sheets. If it still does not change, email us your payment ID.
My customer did not receive the invoice email
Check the customer email on the invoice for typos, and ask them to look in spam. Then use Invoices → Remind, which attaches the PDF again.
How do I correct an invoice?
Invoices → More → Edit, while it is unpaid. If a payment is already recorded, cancel the invoice and use Duplicate to create a corrected one.
Where are my PDFs?
In your Google Drive, in the folder "Lekhivo Invoices – your sheet name".